Where to start
Client Portal → Real Estate → Maintenance → New Request
Before you begin
Use your own authorised tenant or client account and confirm the affected property. Follow your property manager's emergency contact procedure for an urgent hazard.
Follow these steps
- Choose the correct property or address.
- Write a short subject that identifies the issue, such as a leaking kitchen tap.
- Describe where the problem is, when it began and any access information the property team needs.
- Add useful photos if the form offers uploads, avoiding unrelated personal information.
- Submit once and check the resulting request record or confirmation.
Check the result
The request should show the correct property and a clear description that someone else can act on.
If something does not look right
If no confirmation appears, check for validation errors and look for an existing request before trying again.
Related technical reference: Britixo's detailed product guide (opens in a new tab). The screens available to you depend on your configured modules, company and permissions.
Useful next steps
Contact the Proplix team if you need help with your setup. Include the page or record reference and a description of the issue; leave passwords and private access tokens out of the message.