Privacy Policy

Who we are

For the purposes of this website, Proplix is operated by Britixo Software Solutions UK Limited. The business address currently shown on this website is Unit, J.A.S Industrial Park, West Midlands, B65 0PY. If you need to contact us about privacy matters, please use the contact details published on our Contact page and clearly mark your request as a privacy or data protection enquiry.

What personal information we may collect

Depending on how you use this website, we may collect:

• Identity and contact data, such as your name, company name, email address, phone number and any contact details you submit.
• Enquiry and communication data, including your messages, product interest, booking or demo requests and follow-up history.
• Technical and usage data, such as IP address, browser type, device information, page views, referrer data, timestamps and basic security logs.
• Preference data, including marketing preferences, cookie choices and saved form selections.
• Commercial relationship data where relevant, for example onboarding notes, quotation history, commercial discussions or support-related correspondence.

How we collect it

We collect information directly from you when you complete forms, request information, sign up, book a call, communicate with us or otherwise interact with the website. We may also collect limited technical data automatically through server logs, cookies and similar technologies, and we may receive business-related information from service providers or referral sources where this is lawful and appropriate.

Why we use personal information and our lawful bases

We use personal information only where we have a lawful basis to do so. Depending on the context, this may include:

• Responding to enquiries, demos and commercial requests – usually because this is necessary to take steps at your request before entering into a contract, or because we have a legitimate interest in handling business enquiries.
• Running, securing and improving the website – usually because we have legitimate interests in website security, fraud prevention, troubleshooting, analytics and service improvement.
• Providing customer, onboarding or account communications – usually because this is necessary for a contract, or because we have legitimate interests in managing the customer relationship.
• Sending marketing communications – where required, on the basis of consent, or in limited circumstances where another lawful route is available under UK rules.
• Meeting legal, regulatory or dispute-handling obligations – where processing is necessary to comply with the law, establish or defend claims, or manage compliance responsibilities.

Marketing communications

We may send business updates, event information, product news or commercial follow-up messages where we are permitted to do so. If consent is required, we will ask for it. You can opt out of non-essential marketing communications at any time using the unsubscribe method in the message or by contacting us through the Contact page.

Who we may share information with

We may share information with trusted third parties where this is reasonably necessary for the purposes described above, including website hosting providers, analytics and communications providers, CRM and support tools, professional advisers, insurers, auditors, payment or billing partners, and public authorities where disclosure is required by law or to protect legal rights.

Where third parties process personal information for us, we expect them to act on documented instructions and to apply appropriate security and confidentiality safeguards.

International transfers

Some suppliers or technology providers may process personal information outside the UK. Where that happens, we expect appropriate transfer safeguards to be used where required, such as adequacy regulations or contractual protections recognised under UK data protection law.

How long we keep information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, security and dispute-resolution needs.

• Website enquiries and pre-sales correspondence are typically retained for a limited commercial follow-up period.
• Customer, onboarding, billing and contract records may be retained for longer where necessary for tax, accounting, compliance or contractual purposes.
• Security logs and technical records may be kept for shorter operational periods unless needed for investigation, abuse prevention or legal claims.

Your data protection rights

Subject to the usual legal conditions and exemptions, you may have the right to request access to your personal information, correction of inaccurate information, erasure, restriction, objection, and in some cases portability. You may also have rights relating to certain automated decision-making or profiling scenarios.

If you want to exercise a right, contact us using the details on our Contact page and describe the request clearly so that we can verify and process it appropriately.

Security

We use proportionate technical and organisational measures intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no online system can be guaranteed to be completely secure, so users should also take sensible precautions when communicating online.

Complaints

We would appreciate the opportunity to address privacy concerns first. However, you also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, operational or website changes. The latest version published on this page will apply from the date shown below.