Where to start
Your configured maintenance workflow
Before you begin
Identify the existing request and the person responsible for coordinating the work.
Follow these steps
- Check the property, issue description and available photos.
- Record the agreed next action, responsible person and access arrangements in the authorised workflow.
- Keep approval requirements and any agreed costs visible to the staff who need them.
- When work is reported complete, review the outcome and supporting evidence before closing the request.
Check the result
Another authorised colleague should be able to understand the current status and next action from the record.
If something does not look right
A supplier's message and a completed repair are not always the same thing. Resolve outstanding work or missing evidence before recording completion.
Useful next steps
Contact the Proplix team if you need help with your setup. Include the page or record reference and a description of the issue; leave passwords and private access tokens out of the message.