Login security and account access

Where to click

Use these menu paths first, then complete the action from the screen you open.

Exact steps

1. Open the Proplix login page.
2. Enter your email address or username and your password, then click the sign-in button.
3. If you cannot remember the password, click Forgot Password and complete the reset flow from the email you receive.
4. If two-factor authentication is enabled for the account, complete the additional verification step before access is granted.
5. If access still fails, ask an administrator to confirm your staff account status, permissions and login details.

What this feature does

• Admin authentication controller supports standard login and admin entry screens.
• Forgot password, reset password and set password actions are available in the verified controller.
• Two-factor flow is present in the admin authentication controller.
• Logout is supported as a dedicated action.
• reCAPTCHA checks are also present in the authentication flow.

What to do next

• If your team uses role-based access, ask an administrator to review Staff, Roles and Permissions after sign-in.
• If a login form blocks with reCAPTCHA, confirm the site keys are configured for the current environment.

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