Where to start
Properties Management → Requests & Applications → Onboarding workspace → approved pack → Extension with due compliance checks
Before you begin
Start with the existing property or case so the team keeps one connected history. Use tenant Edit and the existing onboarding within your authorised property scope.
Follow these steps
- Start from the approved tenancy and use the extension control.
- Check the property’s current evidence before agreeing the next period.
- Assign any overdue certificate or review to the responsible person.
- Return to the agreement process only when the team can explain the evidence and terms being relied on.
Check the result
A colleague can find the outcome on the same property or case and see what needs to happen next.
If something does not look right
Give the team the property or case reference and the message shown. Check the saved outcome before attempting the action again.
Fields, rules and limits
- The extension action requires an approved, locked pack and a linked property. It opens Property Status with the onboarding context; it does not automatically grant an extension or approve overdue evidence.
Questions and answers
What should I check before handing this over?
Make sure the property reference, saved outcome and next action are clear to the colleague taking over.
Should I start again if I do not see a confirmation?
Check the existing record first. It may already have saved, with only a later delivery or file-generation step still pending.
Related technical reference: Britixo's detailed product guide (opens in a new tab). The screens available to you depend on your configured modules, company and permissions.
Useful next steps
- Start a renewal from an approved onboarding pack
- Terminate or reopen an onboarding application
- Troubleshoot a duplicate onboarding record
Contact the Proplix team if you need help with your setup. Include the page or record reference and a description of the issue; leave passwords and private access tokens out of the message.