Choose the right Zero-Chase trigger and threshold

Where to start
Admin Area → Property Management Flow → Zero-Chase → New rule

Before you begin

Read the trigger behaviour before setting a threshold. Some current form hints are broader than the actual trigger implementation.

Follow these steps

1. Use Compliance due for records expiring on or before today plus Days threshold; already-expired records are included.
2. Use Compliance case for active open, acknowledged or in-progress cases matching the selected severities.
3. Use Maintenance overdue for open requests older than Hours threshold from their reported time.
4. Use Contractor job stalled for open jobs older than Days threshold from their creation time; this trigger uses days, capped at 90, despite the hours hint in the form.
5. Use Rent arrears for positive outstanding rent already past its due date. The current trigger does not apply the Days threshold.
6. Use Tenancy ending for end dates from today through Days threshold.
7. Use Supplier credential due for credential expiries through Days threshold, including expired records. Preview before activation.

If something does not look right

Supplier credential candidates have no property ID. A property filter excludes them, and delegated property-scoped staff may see none. Ask an authorised administrator to review that workflow.

Questions and answers

Can I filter arrears by amount?

Yes. Minimum arrears amount compares with the outstanding amount on each matching rent entry, rather than a whole-property balance.

Which text filters are available?

Compliance type contains and Supplier credential contains are case-insensitive matching filters for the relevant triggers.

Do closed repairs continue to match?

Closed maintenance/job statuses are excluded by the trigger. Preview is still required to confirm the current candidate set.

Related technical reference: Britixo's detailed product guide (opens in a new tab). The screens available to you depend on your configured modules, company and permissions.

Useful next steps

• Build and preview a Zero-Chase rule
• Approve, reject and evaluate automation work
• Investigate automation recipients, failures and retries

Contact the Proplix team if you need help with your setup. Include the page or record reference and a description of the issue; leave passwords and private access tokens out of the message.