Measure real service experience
Consistent questions make results easier to compare across teams, branches and service types.
Service quality
Customer Surveys & Feedback Management for connected property operations.
Designs surveys, distributes them to CRM audiences or imported lists, collects public responses and analyses results.
Practical business value
How Customer Surveys & Feedback Management benefits your property business
Adds structured evidence to service improvement instead of relying on untracked comments or isolated forms.
Use existing audiences
Eligible CRM contacts or controlled mailing lists can be selected without maintaining a separate survey directory.
Identify recurring friction
Response patterns highlight where customers experience delay, unclear communication or weak handover.
Create evidence for improvement
Results can support training, supplier discussions and operational planning.
Operational capability
Designed to strengthen a real workflow—not add another isolated screen
Property businesses hear feedback after repairs, viewings, onboarding and compliance work, but informal comments are difficult to compare. Structured surveys give managers a clearer basis for service improvement and supplier review.
The module is configured around the people, permissions, records and outcomes already present in your operation. Proplix confirms the implementation scope before any commercial proposal is prepared.
01Survey design and distributionConfigured around the authorised teams, records and controls in your Proplix environment.
02CRM and imported audiencesConfigured around the authorised teams, records and controls in your Proplix environment.
03Public response collectionConfigured around the authorised teams, records and controls in your Proplix environment.
04Analysis and outcome reportingConfigured around the authorised teams, records and controls in your Proplix environment.
Property workflow examples
Where this can make a measurable difference
These examples show how the module can support day-to-day property work. The final design depends on your organisation, portfolio, responsibilities and connected systems.
Request feedback after a repair or inspection
Measure landlord onboarding and account-management experience
Review supplier performance after completed jobs
Requirements-led implementation
A tailored module should match your property operation
Proplix does not force every organisation into the same setup. The team first confirms how this module should work with your property records, staff permissions, portals, communications, finance and reporting responsibilities.
Tell us what you need- 01
Define the decision each survey should support
- 02
Prepare questions, audiences and publication rules
- 03
Agree privacy, retention and follow-up responsibilities
- 04
Test public response and reporting journeys
Detailed operating guidance
Open Customer Surveys & Feedback Management guidance (opens in a new tab)Continue in the Britixo Help Centre
Open the maintained setup, permission, workflow and troubleshooting guidance in a new tab while keeping this Proplix module overview available.