One controlled view of shared mail
Teams can work from approved personal or shared mailboxes without relying on forwarded chains.
Email operations
Mailbox Exchange for connected property operations.
Connects personal and shared mailboxes so authorised staff can manage messages, organise work and convert email into CRM activity.
Practical business value
How Mailbox Exchange benefits your property business
Keeps email from becoming an isolated operational silo and makes responsibility, context and follow-up easier to track.
Clearer ownership
Unread states, organisation and connected actions reduce the risk of two people replying—or nobody replying.
Faster conversion into work
Important messages can become CRM activity instead of remaining only in the inbox.
Assisted drafting with review
Approved AI assistance can support repetitive handling while a person remains responsible for the final response.
Operational capability
Designed to strengthen a real workflow—not add another isolated screen
Repairs, certificates, landlord instructions, supplier quotations and payment questions frequently arrive by email. A connected mailbox workspace makes it easier to see what is unread, who owns the response and whether the message has become a task, ticket or other tracked action.
The module is configured around the people, permissions, records and outcomes already present in your operation. Proplix confirms the implementation scope before any commercial proposal is prepared.
01Personal and shared mailbox connectionsConfigured around the authorised teams, records and controls in your Proplix environment.
02Message organisation and searchConfigured around the authorised teams, records and controls in your Proplix environment.
03Approved AI-assisted handlingConfigured around the authorised teams, records and controls in your Proplix environment.
04Conversion of email into connected CRM workConfigured around the authorised teams, records and controls in your Proplix environment.
Property workflow examples
Where this can make a measurable difference
These examples show how the module can support day-to-day property work. The final design depends on your organisation, portfolio, responsibilities and connected systems.
Convert a tenant repair email into an owned service action
Keep compliance certificates and renewal correspondence searchable
Coordinate finance or supplier correspondence through a shared mailbox
Requirements-led implementation
A tailored module should match your property operation
Proplix does not force every organisation into the same setup. The team first confirms how this module should work with your property records, staff permissions, portals, communications, finance and reporting responsibilities.
Tell us what you need- 01
Confirm mailbox providers, folders and authorised users
- 02
Agree AI-assisted handling and human-review boundaries
- 03
Map email-to-CRM conversion routes
- 04
Test sending, syncing, permissions and failure recovery
Detailed operating guidance
Open Mailbox Exchange guidance (opens in a new tab)Continue in the Britixo Help Centre
Open the maintained setup, permission, workflow and troubleshooting guidance in a new tab while keeping this Proplix module overview available.