Respond while interest is active
Authorised staff can see current website activity and offer help before a visitor leaves.
Website engagement
Visitor Intelligence & Live Engagement for connected property operations.
Shows how visitors move through the public website and gives authorised teams a controlled route into live chat or browser-based voice engagement.
Practical business value
How Visitor Intelligence & Live Engagement benefits your property business
Turns anonymous website activity into timely, accountable engagement while keeping the interaction connected to operational follow-up.
Understand customer intent
Page journeys reveal whether a visitor is exploring lettings, compliance, portals or another operational need.
Create a clearer follow-up trail
Chat and voice engagement can be followed by an owned CRM action instead of disappearing as an isolated website interaction.
Respect privacy controls
Collection, retention and staff visibility can be configured around the organisation’s governance policy.
Operational capability
Designed to strengthen a real workflow—not add another isolated screen
Property prospects often compare services, compliance guidance and available routes before they submit an enquiry. Live journey visibility helps your team recognise genuine interest and offer assistance at the right moment without relying on guesswork.
The module is configured around the people, permissions, records and outcomes already present in your operation. Proplix confirms the implementation scope before any commercial proposal is prepared.
01Live visitor and journey visibilityConfigured around the authorised teams, records and controls in your Proplix environment.
02Conversation invitations and chatConfigured around the authorised teams, records and controls in your Proplix environment.
03Browser voice sessionsConfigured around the authorised teams, records and controls in your Proplix environment.
04Recorded engagement evidence and access controlsConfigured around the authorised teams, records and controls in your Proplix environment.
Property workflow examples
Where this can make a measurable difference
These examples show how the module can support day-to-day property work. The final design depends on your organisation, portfolio, responsibilities and connected systems.
Offer help to a landlord reading compliance or licensing pages
Support an applicant who is struggling to find the right enquiry route
Identify recurring website journeys that indicate missing content or friction
Requirements-led implementation
A tailored module should match your property operation
Proplix does not force every organisation into the same setup. The team first confirms how this module should work with your property records, staff permissions, portals, communications, finance and reporting responsibilities.
Tell us what you need- 01
Confirm the website areas and events to collect
- 02
Agree consent, DNT/GPC, retention and IP-handling rules
- 03
Set authorised live-monitor, chat and voice roles
- 04
Test the public tracking and engagement journey
Detailed operating guidance
Open Visitor Intelligence & Live Engagement guidance (opens in a new tab)Continue in the Britixo Help Centre
Open the maintained setup, permission, workflow and troubleshooting guidance in a new tab while keeping this Proplix module overview available.