Reach the right colleague faster
Internal extensions and presence reduce avoidable transfers and repeated calls across offices or departments.
Voice and presence
xConnect for connected property operations.
A browser-based calling and presence layer for internal extensions, customer conversations, website calling and controlled call history.
Practical business value
How xConnect benefits your property business
Reduces switching between systems and gives teams a clearer voice workflow alongside customer and property records.
Give callers a professional route
A main IVR can direct customers towards lettings, maintenance, compliance or another configured team.
Connect website and voice service
Visitors can be offered an approved browser calling route without publishing personal staff numbers.
Retain operational context
Call history supports follow-up and helps managers understand how customer contact was handled.
Operational capability
Designed to strengthen a real workflow—not add another isolated screen
Property service regularly moves from written messages to urgent voice conversations. xConnect gives staff a defined internal and customer calling route while keeping access, presence and history closer to the records used by the rest of the operation.
The module is configured around the people, permissions, records and outcomes already present in your operation. Proplix confirms the implementation scope before any commercial proposal is prepared.
01Internal extension callingConfigured around the authorised teams, records and controls in your Proplix environment.
02Account IVR and website callingConfigured around the authorised teams, records and controls in your Proplix environment.
03Live customer and visitor presenceConfigured around the authorised teams, records and controls in your Proplix environment.
04Call history and controlled synchronisationConfigured around the authorised teams, records and controls in your Proplix environment.
Property workflow examples
Where this can make a measurable difference
These examples show how the module can support day-to-day property work. The final design depends on your organisation, portfolio, responsibilities and connected systems.
Route maintenance callers to the responsible service team
Let administrators call a colleague or customer directly from the workspace
Offer website visitors a controlled route into the main company IVR
Requirements-led implementation
A tailored module should match your property operation
Proplix does not force every organisation into the same setup. The team first confirms how this module should work with your property records, staff permissions, portals, communications, finance and reporting responsibilities.
Tell us what you need- 01
Define extension allocation and department routes
- 02
Confirm staff and customer calling permissions
- 03
Agree website-call and presence behaviour
- 04
Test gateway synchronisation, history and fallback procedures
Detailed operating guidance
Open xConnect guidance (opens in a new tab)Continue in the Britixo Help Centre
Open the maintained setup, permission, workflow and troubleshooting guidance in a new tab while keeping this Proplix module overview available.