Where to start
Client Portal → Property Flow
Before you begin
Use your authorised tenant account to view the property and maintenance information made available by the property team.
Follow these steps
- Open Property Flow and confirm the address.
- Review your visible repair history and appointments.
- Check rent activity, documents, safety/inspection status and your communications where enabled.
- When Confirm completed work appears, inspect the notes and photos.
- Choose Resolved only if the work is satisfactory; choose Not resolved when further work is required.
Check the result
Your completion decision is saved against your own linked request. Not resolved reopens the repair for further action.
If something does not look right
If a repair is absent, ask the team to check the request’s tenant client ownership as well as the property link. A property relationship alone does not grant completion rights over another tenant’s request.
Questions and answers
How do I report a new repair?
Use the existing tenant maintenance request route supplied by your property team.
Why is rent information hidden?
The tenant rent capability may be disabled or the property/account link may need correction.
Does a safety label replace the certificate?
No. Use the available document and the property team’s review process for the evidence behind the status.
Related technical reference: Britixo's detailed product guide (opens in a new tab). The screens available to you depend on your configured modules, company and permissions.
Useful next steps
- Set landlord, tenant and supplier portal policies
- Use Property Flow as a landlord
- Use the supplier workbench for quotes and completion
Contact the Proplix team if you need help with your setup. Include the page or record reference and a description of the issue; leave passwords and private access tokens out of the message.